Return & Refund Policy
This policy explains return eligibility, return requests, return shipping responsibility, refunds, product issues, and cancellation requests for purchases made through cudorea.com.
CUDORENAā¢ is committed to providing a reliable after-purchase experience for customers purchasing jewelry organization products, vanity essentials, and elegant dressing accessories.
Return Window
Eligible products may be returned within:
30 calendar days after confirmed delivery
Return Eligibility
To qualify for a standard return, an item should generally:
- Be unused and in its original condition.
- Include original parts, accessories, and components.
- Include original packaging where reasonably possible.
- Include valid proof of purchase or relevant order information.
How to Request a Return
Before returning an item, please contact:
service@cudorea.com
Please provide:
- Order number.
- Product name.
- Return reason.
- Photos or videos where relevant.
Return Address
Please do not automatically send returns to our business registration address.
After approval, CUDORENAā¢ customer support will provide the correct return warehouse address and return instructions.
Return Shipping Costs
For preference-based returns, customers are generally responsible for return shipping costs.
If an item is damaged, defective, incorrect, incomplete, or materially different from its description due to a product or fulfillment issue, CUDORENAā¢ will provide an appropriate solution.
Return Inspection
Returned items may be inspected after receipt to confirm that applicable return requirements have been satisfied.
Refund Timing
Approved refunds are issued to the:
Original payment method
Refund processing generally takes:
5ā10 business days
Your bank or payment provider may require additional processing time.
Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact:
service@cudorea.com
Provide your order number and supporting photographs or videos where appropriate.
Order Cancellation
Customers may request cancellation by contacting:
service@cudorea.com
Cancellation requests received before fulfillment begins will be reviewed.
Cancellation cannot be guaranteed once fulfillment or shipment has started.
No cancellation fee is charged for successfully canceled orders before fulfillment.
Customer Support
For questions regarding returns, refunds, cancellations, or after-purchase assistance:
service@cudorea.com
Business Information
Hangzhou Haoji Go-Global Network Technology Co., Ltd.
Legal Representative
Zhou Xuyan
Unified Social Credit Code
91330109MAKCKH6H7A
Registered Address
Room 222, Building A, Debi Gangli WE Industrial Park,
No. 2099 Tongwen Road,
Qiaonan Zone,
Economic and Technological Development Zone,
Xiaoshan District, Hangzhou City,
Zhejiang Province, China
Operator
CUDORENAā¢ is owned and operated by Hangzhou Haoji Go-Global Network Technology Co., Ltd.