Frequently Asked Questions

CUDORENAā„¢ Ā· BEAUTY HELP

Frequently Asked Questions

Find helpful information about CUDORENAā„¢ products, orders, shipping, tracking, returns, refunds, cancellations, and customer support.

Who operates CUDORENAā„¢?
CUDORENAā„¢ is owned and operated by:

Hangzhou Haoji Go-Global Network Technology Co., Ltd.

Business Address:
Room 222, Building A, Debi Gangli WE Industrial Park, No. 2099 Tongwen Road, Qiaonan Zone, Economic and Technological Development Zone, Xiaoshan District, Hangzhou City, Zhejiang Province, China.
What products does CUDORENAā„¢ offer?
CUDORENAā„¢ focuses on elegant beauty space essentials, including:

• Jewelry organizers
• Jewelry boxes
• Ring and earring storage
• Necklace displays
• Vanity organizers
• Makeup and skincare storage
• Dressing accessories and mirrors

Our collections are designed to bring organization, beauty, and refinement to everyday personal spaces.
Are CUDORENAā„¢ products suitable for everyday use?
Yes.

Our products are selected with everyday beauty routines in mind, combining practical organization with elegant design.

They are suitable for dressing tables, bedrooms, bathrooms, offices, and personal spaces.
How long does order processing take?
Orders are normally processed within:

2–4 business days

after payment confirmation.
How long does delivery take?
Shipping times vary depending on destination, shipping method, and product availability.

Estimated delivery information will be provided during checkout or through your order confirmation.
Will I receive tracking information?
Yes.

Once your order has been dispatched, available tracking information will normally be provided through email or the applicable order tracking method.
What should I do if my package is delayed or missing?
If your tracking information has not updated for an extended period, or your package cannot be located, please contact:

service@cudorea.com

Please include your order number.
What is your return window?
Eligible products may be returned within:

30 calendar days after confirmed delivery.

Please contact customer support before returning any item.
How do I request a return?
Please contact:

service@cudorea.com

Include:

• Order number
• Product name
• Return reason
• Photos or videos where relevant

Please do not send items to our business registration address unless instructed by customer support.
How long do refunds take?
Approved refunds are issued to the original payment method.

Refund processing generally takes:

5–10 business days

after the returned item has been received and inspected.
Can I cancel my order?
You may contact us promptly to request cancellation before fulfillment begins.

Cancellation cannot always be guaranteed once fulfillment has started.
How can I contact CUDORENAā„¢?
Email:
service@cudorea.com

Customer Service Phone:
+86 157 9491 1029

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PST

Business Information

BRAND
CUDORENAā„¢
WEBSITE
cudorea.com
EMAIL
service@cudorea.com
PHONE
+86 157 9491 1029
Legal Company Name
Hangzhou Haoji Go-Global Network Technology Co., Ltd.

Legal Representative
Zhou Xuyan

Unified Social Credit Code
91330109MAKCKH6H7A

Registered Address
Room 222, Building A, Debi Gangli WE Industrial Park,
No. 2099 Tongwen Road,
Qiaonan Zone,
Economic and Technological Development Zone,
Xiaoshan District,
Hangzhou City,
Zhejiang Province, China

Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM PST

Operator
CUDORENAā„¢ is owned and operated by Hangzhou Haoji Go-Global Network Technology Co., Ltd.