Delivery & Shipping Information

At CUDORENA™, we work to make the journey from checkout to delivery as clear and reliable as possible.

This page explains how orders are prepared, dispatched, tracked, and delivered, including estimated timelines for domestic and international shipments.

How We Fulfill Orders

To support efficient delivery across different regions, CUDORENA™ may ship products from selected fulfillment partners, distribution facilities, or manufacturing locations depending on product availability and destination.

This fulfillment model helps us:

• Maintain broader product availability

• Reduce unnecessary inventory handling

• Serve customers across multiple regions

• Keep shipping operations flexible and efficient

• Minimize avoidable packaging and transportation steps where practical

As a result, items from the same order may occasionally be prepared or shipped from different locations.

Order Preparation

After your order is successfully placed, it enters our processing queue.

Standard Processing Time

Please allow approximately 2–5 business days for:

• Order verification

• Inventory confirmation

• Product preparation

• Quality review where applicable

• Packaging and shipment arrangement

Peak Shopping Periods

During holidays, promotional campaigns, or unusually high order volumes, processing may take up to 6 business days.

Business days generally exclude weekends and public holidays.

Shipping Fee

A standard shipping charge of:

$6.99 USD per order

may apply regardless of destination unless a different shipping promotion or checkout rate is displayed at the time of purchase.

Any applicable shipping cost will be shown before your order is finalized.

Estimated Transit Times

Once an order has been dispatched, delivery time varies based on destination, logistics provider, and local delivery conditions.

These timeframes are estimates rather than guaranteed delivery dates.

Customs review, regional holidays, weather conditions, carrier congestion, or other circumstances outside our control may extend delivery times.

Shipment Tracking

When tracking information becomes available, an email will normally be sent to the address used when placing the order.

Please keep in mind:

• Tracking records may require 1–3 business days to appear after dispatch

• Some carriers update tracking only after the parcel reaches the next logistics facility

• Temporary gaps between scans are normal during international transportation

A lack of immediate tracking movement does not necessarily indicate that the shipment has stopped or been lost.

International Orders & Import Charges

Orders delivered internationally may be subject to customs clearance requirements in the destination country.

Where shipments are sent under a Delivered Duty Unpaid (DDU) arrangement, customers may be responsible for:

• Import duties

• Customs charges

• Local taxes

• Brokerage or clearance fees

• Other government-imposed charges

These costs are determined by the destination country and are not normally included in the product or shipping price unless specifically stated at checkout.

CUDORENA™ and Boot Barn Holdings,Inc. do not control customs fees or local clearance procedures.

Customs-related delays may also occur and can affect the estimated delivery schedule.

Changing or Canceling an Order

We begin preparing orders soon after they are submitted.

If you need to request a cancellation or change shipping information, please contact us within 12 hours of placing your order:

service@cudorea.com

Please include:

• Your order number

• The email address used for the purchase

• The requested change

We will make reasonable efforts to accommodate the request.

However, once an order has entered fulfillment or has already been dispatched, cancellation or address changes may no longer be possible.

Incorrect Shipping Information

Customers are responsible for reviewing their shipping address carefully before completing checkout.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or unsuccessful.

If you notice an address error shortly after placing an order, contact service@cudorea.com as soon as possible.

We cannot guarantee that address corrections can be made after fulfillment begins.

Packages Arriving Damaged

Please inspect your shipment after delivery.

If a package or product arrives visibly damaged, contact us within 72 hours of delivery whenever possible.

To help us review the issue, please provide:

• Your order number

• Photos of the damaged item

• Photos of the outer packaging

• A brief description of the problem

After reviewing the information, we may offer a replacement, refund, or another suitable resolution depending on the circumstances.

Packages Lost During Transit

If tracking information suggests that your shipment may be lost, please contact us so the delivery status can be investigated.

Where the shipping carrier confirms that a parcel has been lost in transit, CUDORENA™ may arrange an eligible replacement at no additional product cost.

A package showing delayed tracking activity is not automatically considered lost.

Carrier investigation or confirmation may be required before a replacement can be issued.

Multiple-Package Deliveries

Depending on inventory location and fulfillment arrangements, one order may occasionally arrive in more than one parcel.

If this happens:

• Tracking information may be provided separately

• Packages may arrive on different days

• Receiving one parcel does not necessarily mean your entire order has been delivered

Please review all available tracking information before contacting support about missing items.

Delivery Delays

Although we work with logistics providers to maintain dependable delivery, some delays are outside our direct control.

Possible causes include:

• Customs inspections

• Severe weather

• Holiday shipping congestion

• Transportation disruptions

• Local carrier delays

• Incorrect delivery information

• Regional restrictions

We appreciate your understanding when unexpected logistics conditions affect transit times.

Shipping Support

For questions about processing, tracking, delivery, damaged packages, or shipment status, please contact:

CUDORENA™
Operated by Boot Barn Holdings,Inc.
Customer Support: service@cudorea.com

Please include your order number whenever possible so our team can locate your purchase more efficiently.

Thank you for shopping with CUDORENA™.

We aim to provide a delivery experience that is straightforward, dependable, and easy to follow from the moment your order is placed until it reaches its destination.